Ann Gallaugher, vice chairman of the tourism department of the Anaheim and Orange County Sightseeing Bureau suggested that hotels should be fully prepared to receive Chinese tourists, providing Chinese language speaking staff and Chinese publications to bring them closer to Chinese tourists. In addition, she pointed out that hotels should have Internet access as most Chinese are used to surfing the Web.

Pattie Davidson, the managing director of Buena Park Tourism Bureau proposed that tourism professionals cooperate with local tourism bureaus. She also stressed that American tourism professionals should build websites providing Chinese language services to help Chinese tourists search for information.

-- (China Hospitality News, Mar.19, 2009)